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In-depth analytics: The virtual number solution will give detailed analytics that will provide a comprehensive view of your business that will let you make the best decisions in your company’s interest. The solution gives you call and campaign reports, caller location, and analytics. The data helps analyze the traffic generated and helps in optimum use and resource allocation to improve the same.
Smart Call Routing: Virtual numbers give you the flexibility and ease of intelligent routing and enable the most appropriate agent to take the calls and provide the best feedback and satisfactory responses to the callers. The virtual number solution automatically redirects customer calls to the available agents based on parameters such as caller history and location. The calls are directed to regional agents to offer a personalized experience to the customers.
Multiple call handling: The virtual number solution allows a business to handle up to 50 calls simultaneously. It helps companies to increase the pick-up rate by 80%! Also, it helps to manage the peak hour call load effortlessly and efficiently. So, an organization does not miss even a single call and quickly addresses its customers’ concerns.
Universal CRM Integration- Yes, the virtual phone numbers are equipped with capabilities to integrate with leading CRM software. A business can create a customizable dashboard to synchronize customer information from different sources and use the same to make better decisions.
Tap both the local and international markets: Virtual numbers allow your business to be global and reach out to prospective clients in any part of the world. A business organization can get virtual numbers to engage with clients in domestic and international markets, ensuring that it grows by leaps and bounds by increasing its domestic market and creating a global footprint.
VOIP and PSTN support- Virtual phone numbers support the traditional PSTN calling across the globe and facilitates VOIP calling in International markets. So, it meets your diverse requirements and assists you in reaching out to your clients efficiently.
Hosted Services: A hefty upfront investment can drain a business- the SMEs and mid-size business in particular. But with the virtual numbers, there’s no investment required in infrastructure. The virtual phone number solution customizes IVR flow and allows quick universal CRM integrations. It provides APIs to address the clients’ business requirements efficiently.
Increase productivity: The Virtual number solution is equipped with several capabilities that offer a streamlined business operation. With advanced features such as auto keyword spotting, IVR automation, and AI-driven sentiment analysis, the solution is certainly more than a phone number. It’s a complete solution that an organization can use to leverage its business.
Round-the-clock support: The virtual number solution allows a business to receive support 24×7 throughout the year to function without any glitches. With 24×7 availability, it gives a business a professional image.
With so many advantages, it is easy to recognize the several benefits a virtual phone number offers to a business. Therefore, it makes complete sense to get the solution. It will ensure the business’s growth and provide maximum satisfaction to its customers and retain them.